General
- Why can't I message a host?
- I have two (or more) accounts. Can you merge them?
- How can I get in touch if I have questions?
- What is CFX (ChefsFeed Experiences)?
- Does ChefsFeed have an app?
- What are the quality standards for ChefsFeed experiences?
Booking Experiences
- What's the 5% processing fee?
- Is my credit card info safe?
- When do I need to pay?
- Can I pay with cash?
- What is your cancellation and refund policy?
- Can I RSVP for myself and another guest who doesn’t have a ChefsFeed account?
Managing Experiences
- What is your cancellation and refund policy?
- My guest is no longer able to attend, can I bring someone else?
- Where did the credits in my account come from?
- How do I cancel a purchase?
- I forgot to add my guest's name and email during booking. Can I add it now?
- How do I leave a review for an experience I attended?
Virtual Experiences
- How are virtual experiences hosted?
- Where can I find the link for a virtual experience?
- Can I share a virtual experience link with someone else?
- Can I watch a recording of a virtual experience afterward?
- Will I get the recipe/ingredient list in advance of a virtual class?
- Are virtual experiences live?
In-Person Experiences
- Will there be alcohol at the experience? Can I bring my own?
- What is the policy on arriving late to an experience?
- Are there in-person experiences happening in the wake of COVID-19?
- How do you ensure the health and safety of in-person experiences?
- How does CFX address my dietary restrictions and food allergies?
- Where can I find the address of the experience?
Gift Cards
- Do you have gift cards?
- What can my gift card be applied towards?
- How will the recipient receive their gift card?
- How do I use my gift card?
- Can I use my gift card and a promo code on the same purchase?
- Are gift card purchases refundable?